← Back to SoftenReply

Refund Policy

Last updated: October 23, 2026

14-day money-back guarantee

If a paid purchase doesn't work for you, tell us within 14 days of purchase and we will refund it in full — no interrogation. Email [email protected] with the email you used at checkout.

How refunds are processed

• Purchases are billed by Paddle Paddle Global LTD (our Merchant of Record). Refunds are issued by Paddle to your original payment method.
• Approved refunds typically appear on your statement within 5–10 business days, depending on your bank.

Exceptions

• Refund requests after 14 days may be considered case-by-case for extended outages or clear malfunction.
• Abuse of the guarantee (repeated purchase-refund cycles) may be declined.

Free usage

The free daily generations (3 per day) require no payment details and carry no obligations.

Contact

[email protected]