Last updated: October 23, 2026
SoftenReply generates suggested public replies to negative customer reviews using AI. The service is provided "as is". You use it at your own discretion.
Generated replies and guidance are general business communication suggestions, not legal advice. For reviews involving legal claims, health or safety allegations, or discrimination, consult a qualified professional before responding publicly.
Replies are produced by AI models and may contain errors or inappropriate phrasing despite our safeguards. You are solely responsible for what you publish. If your platform requires disclosure of AI-assisted content, you must disclose it.
Paid plans are processed by Paddle Paddle Global LTD, our Merchant of Record. Paddle handles billing, taxes, and refund processing. See our Refund Policy.
We aim for high availability but do not guarantee uninterrupted service. Free usage limits (currently 3 generations per day) may change.
To the maximum extent permitted by law, SoftenReply is not liable for indirect or consequential damages, including reputational harm arising from replies you choose to publish. Our total liability is limited to the amount you paid us in the 12 months preceding a claim.
We may suspend access for abuse or violation of these terms. You may stop using the service at any time.